Important Notice
Please read our return and refund policy carefully before making a purchase. These terms are designed to protect both you and Premium Used Auto Parts.
Labor Coverage
Premium Used Auto Parts does not cover any labor costs for all items sold.
Modification Policy
Things that are modified or removed to test will not be returned.
Original Condition
Items returned that aren't the original item delivered will not be returned. Parts are uniquely identified by the markings on the part. Returns that are not in the same condition as when they were shipped excluding items damaged during shipping and confirmed by a Parts Specialized at Premium Used Auto Parts.
Issue Reporting
All issues must be reported in the form of a letter sent by mail, email or FAX in order to determine if there is the issue with a specific piece of equipment.
Defective Parts
In case of a broken or defective part, please contact our customer care department at +1 800-606-1107 within 24 to 48 hours from the time you received the package, or do not accept the package from the shipper.
RMA Required
Do not send the part back before you have received an RMA (Return Merchandise Authorization).
Tracking Required
The return of the part to the buyer and Premium Used Auto Parts must be supplied with a return tracking number once it is sent back.
Return Timeframe
The item has to be returned within 5 business days from receiving the RMA. Parts should be delivered to the address given upon receipt of the RMA.
Return Shipping
Items returned to Premium Used Auto Parts will be delivered to the correct address as stated in the RMA instructions at the cost of the customer.
Refund Process
When the item is returned we'll gladly provide an entire refund of the purchase price in its original form or issue a replacement part. When the item is returned it will be checked and if approved, the credit request will be sent to the accounting department. Refunds to customers are granted after the item returned is inspected and verified.
Non-Acceptance Fee
If a customer refuses to accept the package or does not respond to calls / emails from the shipping company or Premium Used Auto Parts, the customer has to bear 25% restocking fee and two way shipping cost. Premium Used Auto Parts is nowhere responsible for it.
Cancellation Fee
If a customer cancels an order and doesn't want a replacement part, Premium Used Auto Parts reserves the right to impose a 25% restocking fee and defer shipping costs for refunds.
Our Commitment
We stand by our warranty and aim to put you, our client comfortable when you purchase an auto part that is used. For any concerns, please contact us at +1 800-606-1107.
24-48 Hours
Report defective parts within this timeframe
5 Business Days
Return timeframe after receiving RMA
25% Fee
Restocking fee for cancellations/refusals
