📦 RETURN & REFUND POLICY

Please read our return and refund policy carefully before making a purchase. These terms are designed to protect both you and Premium Used Auto Parts.

Items returned that aren't the original item delivered will not be returned. Parts are uniquely identified by the markings on the part. Returns that are not in the same condition as when they were shipped excluding items damaged during shipping and confirmed by a Parts Specialized at Premium Used Auto Parts.

All issues must be reported in the form of a letter sent by mail, email or FAX in order to determine if there is an issue with a specific piece of equipment.

When the item is returned we'll gladly provide an entire refund of the purchase price in its original form or issue a replacement part. When the item is returned it will be checked and if approved, the credit request will be sent to the accounting department. Refunds to customers are granted after the item returned is inspected and verified.

If a customer refuses to accept the package or does not respond to calls / emails from the shipping company or Premium Used Auto Parts, the customer has to bear 25% restocking fee and two way shipping cost. Premium Used Auto Parts is nowhere responsible for it.

If a customer cancels an order and doesn't want a replacement part, Premium Used Auto Parts reserves the right to impose a 25% restocking fee and defer shipping costs for refunds.

We stand by our warranty and aim to put you, our client comfortable when you purchase an auto part that is used. For any concerns, please contact us at +1 800-606-1107.

No refunds will be issued until the returned part has been received by us. If you choose not to receive a replacement, the part must first be returned to our facility. Once received, the part will be inspected, and a refund will be processed only after successful inspection. If any damage or missing part is found during inspection, the warranty will be voided, and no refund will be issued. If you experience any issues with the part after installation, you are required to provide all supporting documentation necessary for a warranty claim, Failure to submit the required warranty documentation will result in the warranty being voided.

If a customer places an incorrect order and requests a return, the product will be accepted only with a 25% restocking fee and two-way shipping costs deducted.

The customer refuses to pay these charges, the return will not be processed. This policy is strict and non-negotiable.

If a customer places an incorrect order and cancels it before shipment, a 25% restocking and rearrangement fee will apply. If you place an order and request cancellation on the same day, a 25% restocking and rearrangement fee will apply.

If you choose to cancel your order because you found the product elsewhere or for any personal reason, a 25% restocking and rearrangement fee will apply. This fee covers processing, handling, and administrative costs associated with the order.

If you receive an incorrect order, please contact us as soon as possible and email clear photos of the item toorders@premiumusedautoparts.com, along with your order number. Once verified, we will immediately arrange a replacement and coordinate the return of the incorrect item at no additional cost to you.

Once verified, we will immediately arrange a replacement and coordinate the return of the incorrect item at no additional cost to you.